• Enter the name of the product that you are reporting a problem with.
  (A list of products that you are able to do this for will be shown in the drop down box. You can only create incidents for a product if your security profile permits.)
• Enter the Version number of the product.
• Select a Priority level for this incident from the drop down box. If you are reporting a Priority 1 critical problem you should also telephone your support hotline.
• If you have a site reference from your organisation enter this as well.
• Provide a brief description of the problem. You can then enter a more detailed description in the comment box.
• Press the Send Incident button to send the incident which will be forwarded to the relevant support team.

Once the incident is raised, you will be redirected to the Incident View page where information about that incident is displayed. On this page, you can also attach supplementary information such as screenshots, log files, copybook texts or examples of the code being used in the Progress Notes section.

• Use the View Incidents page to search for and access this page.
• Add comments and attachments to the Progress Notes form and press the Submit Comment button.
  (The maximum size for each attachment is 2GB. If you have very large attachments to upload you are advised to use our FTP service.)
• Click the button at the bottom of the page to create a new FTP site. Details of the new site created will display at the bottom of the page. There is an option button to have these details sent to your email address.