View Existing Support Incidents

Use this option to view a list of all incidents for your organisation.

The list provides reference numbers, the product to which it refers, the priority level and date of creation, when it was last updated and brief description of the problem.

You will only be able to view incidents for the products for which you are authorized.

By default, all products for which you are authorized to view and Open incidents only are displayed. You can include incidents that are Closed by selecting the checkbox on the right of the page. If you do this, a further column showing Status is displayed in the table.

Columns within the table can be sorted in ascending or descending order by clicking on the relevant heading in the table.

Select an incident reference number from the list to access further information. The Incident View Page is then displayed.