Site Administrators only

When a new application is made by a visitor to the Support area of the website to have access and if they have provided either the correct Account number for your organisation or their details match your company you will receive an email requesting you to look at their application and either approve it or reject it.

Accept the registration request

If you accept the registration request you must set product permission levels for each product licensed for your organisation (as listed on the form).

• For each product listed you can permit them to view incidents for that product and/or create incidents for that product.
• Any checkboxes not selected will mean the user will not have that authority for the product. In this way you can also restrict a new applicant to only certain products.

If you accepted the request and completed the permissions, after you press the Submit button an email will automatically be sent to the requestor detailing a username and password. You should access the new account profile of the user (See the View other profiles help topic) and check the box to make them reset their password on entry to the system.

Reject the registration request

If you reject the application after you press the Submit button, an email will automatically be sent to the requestor informing them of the situation and advising them they can register again and provide further justification for their request in the ‘Comments’ box on the registration form.

You should delete the saved registration request using the Delete User button at the bottom of their saved User Profile.

Any emails sent do not identify who has processed their registration and they will not be sent your email address or any other contact information.