This area is designed to provide users with information about the new security model and facilities within the Macro 4 Customer Portal for requesting and managing multiple site access.

New Customer Portal Users
If you are a new user, please complete our registration form in order to use the facilities within this area. The registration will be routed to the appropriate administrator who will either accept or reject your request.

Customer Portal Users
(existing, registered Portal users)

  • How to request access to an additional site (another Macro 4 customer’s portal incidents).
  • How to access incidents owned by your own site or another site.
  • How to raise a new incident for your own or another site.

Site Administrators
(Portal users who administer other users)

  • How to accept or reject a new site registration request from a portal user.
  • How to to set incident capabilities for users from your own site and an additional site.