Portal users who can administer other portal users for their site are known as Site Administrators. The new security model used in the Macro 4 Customer Portal allows site administrators to control the access rights for users from other sites.
New users who enter your Macro 4 account number will have their registration routed to you for approval or rejection.
Existing users from other sites can request access to your site by clicking the Access Additional Site link on the Manage your account details page and entering your Macro 4 account number. Again, the request will be routed to you for approval or rejection.
In either case you will receive an email containing a link to take you to a special web page where the requestor’s details are shown together with your list of licensed Macro 4 products. Here, you can decide whether to reject or accept the access request. If accepted, you can also set the user’s access rights to support incidents for your Macro 4 software.
When a user from another site requests access to your site you, as a Site Administrator, will receive an email asking you to visit the portal and either accept or reject the user’s request. This is a simple process which only takes a few minutes to carry out:
Accept Registration – I recognize this user
You recognise the user from the details supplied and are happy to accept their registration. Selecting this option will:
Reject Registration – I do not want to register this user
You recognise the user from the details supplied but do not want to accept the registration. Selecting this option will:
Reject Registration – This user is not recognized
You do not recognise the user and do not want to accept the registration request. Selecting this option will:
Note: Emails sent to a requestor by one of the above actions will not contain any of your contact details.
Site administrators can set the access rights to their product incidents for users from both the local site and other sites. To do this click the “Manage User Accounts” link on the portal’s front page. On the next page you can select a user from either your local site or from another site. Clicking a user name will open the user’s profile where you can fill in the View, Update and Add settings for each of your Macro 4 licensed products. For example you can: