logo

divider
Customer Support
divider
Support Incidents
divider
Knowledge Base
divider
Product Information
divider
Product Levels
divider
Training
divider
Customer Portal Help
         
. . . Please complete this form and click Submit Incident to report your incident. Fields marked with '*' require values. .
         
  Location*      
  Contact Name* .    
  Company Name*      
  Email Address*      
  Phone*      
  Macro 4 customer      
  Customer Number      
  Platform*      
  Operating System*
and version
     
  Macro 4 Product name*      
  Product Version*        
  Product Trial?        
  Incident Priority            
         
  Incident Description*      
         
  Error messages or diagnostic information    
         
  Other Notes    
         
     

Please note:
If you have a 24 hour support agreement please read the following information to ensure that your enquiry is dealt with promptly:

  • Customers located in the USA, Canada or South America who are logging an enquiry outside standard business hours (08:30 - 18:00 EST) should also telephone their normal toll free Support Hotline.
  • Customers located anywhere else in the world who are logging an enquiry outside local business hours should also telephone their 24 x 7 Support Hotline.
 
         
          
         
top   support
. . .